Service Overview
This service provides customers with a predefined Incident Response Service Level Agreement (SLA) and ensures full readiness for rapid engagement when an incident occurs. By securing this item in advance, customers guarantee Cye's availability, prioritized response, and streamlined onboarding during a cyber event.
SLA: Up to 4 hours for remote support; Onsite support - upon need, within up to 72 hours, subject to flight availability and route complexity.