Overview
This article explains the key technical, security, and legal facts you should know before connecting the Cye Exposure Management Platform to Workato.
Workato is a third-party platform that lets you automate workflows between the Cye Exposure Management Platform and over 1,000 tools — without writing code.
1. Workato's Role in the Cye platform
When you activate Workato integration in the Cye platform, you're enabling outbound workflows — meaning the Cye platform can send information (like findings, maturity scores, or other triggers) to other tools in your ecosystem.
On top of that, you can enable an inbound workflow to support bidirectional integration with ticketing systems — for example, a ticket status change in Jira can update the corresponding finding status in the Cye platform.
Examples of what Workato enables when integrated with the Cye platform:
Auto-create tickets in Jira or ServiceNow when a high-risk finding is detected.
Send alerts to Slack or Microsoft Teams when a finding status changes.
Update a finding with a link to the issue created in Jira.
Access the integration under Settings → Integrations and Workflows → Workflow Automations.
Only Cye platform admins can enable and manage these workflows.
2. Workato Terms and Conditions
To use Workato within the Cye platform, your organization must agree to Workato's Embedded Software Supplemental Terms:
Workato Embedded Software Supplemental Terms
These T&C are required only once, before starting to use Workato.
Use of Workato is governed entirely by Workato's own legal terms. CYE does not modify, control, or assume responsibility for those terms.
Each customer is solely responsible for reviewing and ensuring compliance with Workato's terms before activating the integration.
If your organization has specific legal or compliance needs, review these terms with your legal counsel before proceeding.
3. Templates as Predefined Recipes
3.1 Available Templates
A curated set of ready-to-use recipe templates is automatically available to every customer once the T&C are accepted.
When your organization is onboarded to Workato through the Cye platform, a dedicated project named "the Cye platform Templates" is provisioned in your workspace, containing predefined, production-ready recipes designed for common security operations workflows. These templates are labeled with the "the Cye platform template" tag.
The following templates are provided:
When a finding is created, send an email.
When a finding is created, create a Jira issue and link it to the Cye platform.
When a critical or high finding is created, create a Jira issue and link it to the Cye platform.
When a Jira issue is updated, update the status of the related finding in the Cye platform.
When a finding status is changed, send an email.
When ticket creation for a finding is triggered in the Cye platform, create a Jira issue and link it to the Cye platform.
Template updates are propagated across all customer workspaces to ensure consistency.
Deprecated templates are removed to avoid drift.
3.2 Best Practices for Using Templates
Workato templates are reference implementations — treat them as starting points, not production-ready workflows.
Recommended Usage Guidelines
Select the Appropriate Template
Choose the template that most closely aligns with your intended use case. Review the trigger conditions, actions, and data flow before proceeding.Clone the Template Before Use
Always clone the template prior to making any changes or activating it.
Important: Templates may be updated periodically by the CYE product team. Such updates can overwrite existing templates—whether active or inactive—and may disrupt configured workflows. Cloning ensures your customized recipes are preserved.Configure Required Connectors
Configure and authenticate all required Workato connectors. Ensure connection credentials, permissions, and environments are correctly aligned.Activate and Monitor
Once validated, activate the recipe and monitor execution logs to identify any integration issues.
Next Steps
Find the integration under Settings → Integrations and Workflows → Workflow Automations in the Cye platform. For details on available triggers and actions, see Workflow Automations — Cye Platform Connector Triggers and Actions.