Overview
This article introduces how Hyver integrates with Jira and ServiceNow to help manage findings through ticketing systems.
You can manually create tickets for up to 450 findings, track their status, and view ticket IDs directly within the Findings page — as long as those systems are integrated with your Hyver environment.
Requirements for ticket creation
Hyver must be integrated with Jira or ServiceNow
The finding must be shared with Anyone with permission
All finding statuses are eligible for ticket creation
If a finding already has a ticket for the selected integration, it will be skipped
How to create tickets
You can create tickets either from:
The main Findings page — use the toolbar icon to create tickets for selected findings
The right-hand pane — open a finding, click the menu icon, and select
Create ticket > ServiceNow (or Jira):
You can create tickets for up to 450 findings in a single action.
Ticket status and progress
The status of ticket creation appears via an on-screen progress indicator
Findings with existing tickets will be excluded from the creation process:
Viewing ticket details
To display Integration ticket IDs on the Findings page, enable the column in Column Settings:
Ticket IDs also appear in the Project tab in the right-hand pane
These ticket IDs are clickable and will open the corresponding record in Jira or ServiceNow:
Filtering by ticket status
Use the Findings page filters to sort findings by ticketing status:
With a ticket – Includes all findings with a Jira or ServiceNow ticket
Without a ticket – Shows findings without any ticket linked:
You can also filter specifically for:
Jira tickets
ServiceNow tickets
Wrap-up / Next Steps
Ticketing integrations streamline remediation workflows by connecting Hyver findings to your existing systems. Use filters and ticket columns to track progress and maintain visibility across platforms.